Dr. Christina Chen, Senior Medical Director of Asynchronous Care, is a board-certified physician trained in family medicine. She has practised since 2007 and has delivered care both in person and virtually.
When you feel rotten, talking to anyone is hard work — let alone a doctor. And if your day is already full, finding both the time and the privacy for a call is close to impossible. E-Treatment gets you the care you need with no calls and no live conversation.
It connects you to the same quality urgent care in the way that is easiest for you. Below, Dr. Christina Chen explains why it has become one of our most convenient care options.
Patients often feel a phone or video call is not necessary, and much of the time they are right. For those cases E-Treatment is a safe, hassle-free option — and it helps people deal with symptoms early, instead of waiting until they get worse or skipping care altogether.
There is no live interaction, but you still reach the same doctors and the same quality of care as a live urgent care visit.Dr. Christina Chen
Log in, choose E-Treatment, and answer a health assessment about your symptoms. If you have ear pain, for example, you will be asked how it feels and how severe it is, plus general health questions so the doctor can see the fuller picture. The assessment takes eight to ten minutes on average.
E-Treatment suits patients with a tight schedule, or anyone who would rather get care without the live interaction. Before you spend an evening searching your symptoms and finding no real answer — a habit known as cyberchondria — get a quick, trustworthy answer from a board-certified doctor instead.
Age limits follow our clinical protocols. Conditions not supported by telehealth include, among others, a fever in children under three months, and eye or ear concerns in children under three.
Log in to your account and pick E-Treatment from the urgent care options.
Share the reason for your visit and choose the condition that matches best.
Answer an online interview about your symptoms for a doctor to review. It takes eight to ten minutes on average.
Use it when you want to share your symptoms with a doctor and get care quickly, but you either do not have the time for a call or do not feel like talking on one.
